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Aged care provider embraces 360 degree transparency in home care management

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CLIENT Leading Australian Well-Being & Aged Care Provider

INDUSTRY Aged Care & Healthcare Administration

BUSINESS SIZE Large Enterprise (High-volume Home Care Operations)

SOLUTIONS Salesforce Health Cloud Digital Transformation

 

The Client

A leading Australian well-being organisation that offers health

care and wealth management services to its members.
The Challenge

The client’s home care management division struggled with an outdated and non-scalable system.

This system hindered their ability to meet industry standards and operate efficiently. Challenges included complex scheduling and rostering, fragmented funding management and disparate billing processes.
  • Complex scheduling and rostering
  • Fragmented funding management
  • Disparate billing processes
The Solution

The client embarked on an assessment journey to discover a system

that could surpass the capabilities of their existing system and cater to their unique needs and requirements.

Innovior was engaged to assist in the vendor selection process and identified Salesforce as the superior choice — in particular, their patient management software, Salesforce Health Cloud. Migrating to Salesforce Health Cloud modernises operations and streamlines the entire home care management workflow as a result of the following Salesforce features:

01

Comprehensive process enhancements

Salesforce enables significant improvements across patient referral, well-being assessment, care plan management, scheduling and rostering, care partnering and coordination and patient discharge.

02

Simplified funding management

Salesforce streamlines the monitoring and allocation of funding from various sources, enabling accurate allocation, reducing administrative burden and enhancing resource utilisation.

03

Seamless billing integration

Salesforce integrates with existing billing systems, simplifying the invoicing process and reducing complexity.


The implementation of Salesforce Health Cloud holds great promise for our client as they seek to achieve 360 degree transparency and operational excellence in home care management.

Salesforce Health Cloud would streamline operations, improve efficiency and foster enhanced coordination and quality of care. With the potential for increased transparency, scalability and customisation, the client stands to revolutionise their home care management processes and deliver exceptional care experiences to their patients.

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