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Automated expense approvals deliver $6M annual savings for major infrastructure services provider

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CLIENT Major Infrastructure Services Provider

INDUSTRY Infrastructure / Construction / Civil Engineering

BUSINESS SIZE Large Enterprise (High Volume Field Operations)

SOLUTIONS Intelligent Expense Approval Automation Workflow

 

The Client

A prominent infrastructure services provider operating across Australia and New Zealand.

They specialise in delivering critical services encompassing facilities management, asset maintenance, telecommunications, engineering and environmental stewardship. Their expertise spans the entire energy and utilities value chain, from power generation and transmission to distribution and complex asset maintenance.
The Challenge

Ensuring the accuracy and integrity of subcontractor work order claims

is fundamental to maintaining contractual compliance and effective cost control. However, the client faced significant challenges due to the high volume of claims:
  • Elevated compliance risks
  • A lack of standardisation in claim processing
  • Inconsistent evaluation of claims with varying complexity
  • Financial inefficiencies resulting from inaccurate claims.

The manual nature of the auditing process proved to be time-intensive and inefficient, rendering comprehensive verification of all monthly claims impractical.
The Solution

Innovior developed an automated claims system

that acts as an intelligent interface between subcontractors and operations personnel. This system:

Checks each incoming claim for completeness, accuracy and compliance

Employs predefined criteria to automatically accept, forward or reject claims

Efficiently returns non-compliant claims to subcontractors for revision.

 

The system comprised of three key components:
  • A comprehensive rules database
  • An automated claims validation process
  • A robust analytics dashboard.

This integrated approach enables exhaustive claim verification, monitors cost savings and identifies opportunities for process optimisation.

Original state state of claims

Their original process relied on subcontractor accuracy which was prone to manual data entry error, or misleading information.

7. Automated expense approvals 1
New state claims process

An automated claims system interfaces between subcontractors and operations staff by checking every single incoming claim for completeness, accuracy and compliance.

7. Automated expense approvals 2
The results


The implementation of Innovior’s automated claims system resulted in:

Realised monthly cost savings of $500,000, equating to $6 million annually

Reduced processing time for complex work orders from 30 minutes to an average of two minutes

Enhanced transparency and auditability across all subcontractor work orders

Improved operational efficiency and financial control.

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