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About Us

Moving organisations from strategy to real-world outcomes

Innovior is a transformation partner combining outcomes-led consulting with AI, automation, advanced analytics and Salesforce solutions as part of our parent company, Probe Group. 

Moving organisations from strategy to real-world outcomes
Enterprise productivity unlocked through technology
HOW WE CREATE VALUE

Enterprise productivity unlocked through technology

Innovior exists to turn business strategy into operational reality. We know that bridging the gap between a strategic vision and a working solution is a complex challenge, one that we can solve with end-to-end guidance. Unlike traditional advisory firms, Innovior’s SMEs and technologists work in collaboration to create a strategic roadmap, then build and run your digital future. 

We unlock enterprise productivity and ROI through a suite of practical solutions proven to create measurable real-world improvements:

Outcomes-led consulting
Data, analytics & AI solutions
Customer experience & BPO
LEADERSHIP

Meet the experts driving business outcomes

Brad Moody
Brad Moody
Managing Director
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Brad Moody
Brad Moody
Managing Director

Brad is a strategic leader with over 20 years of global experience in digital transformation, customer experience and operations management. As Managing Director, he shapes Innovior’s operating model and guides solution delivery for clients.

He previously led Innovior's Management Consulting team and served as General Manager at Probe CX, converting AI innovation into tangible outcomes for more than 100 global clients. Known for an approachable, hands-on style, Brad applies Lean Six Sigma, Design Thinking and AI-driven innovation to turn strategy into measurable efficiency.

Marcus Woodhouse
Marcus Woodhouse
Head of Growth
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Marcus Woodhouse
Marcus Woodhouse
Head of Growth

Marcus is a results-driven executive with over 20 years of global IT experience in business growth, digital transformation and operational excellence. As Head of Growth, he leads the teams responsible for expanding Innovior’s strategic footprint and market positioning.

With a rare blend of deep technical expertise and commercial acumen, Marcus specialises in AI-driven transformation and intelligent automation, notably within healthcare. An adaptable and innovative leader, he delivers high-impact engagements that translate complex digital strategy into tangible, measurable value at scale.

Nikhil Narendranath
Nikhil Narendranath
Head of Strategy & AI
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Nikhil Narendranath
Nikhil Narendranath
Head of Strategy & AI

Nikhil is a strategic leader with deep expertise in business transformation and end-to-end technology delivery. He leads Innovior’s management consulting and AI practice, identifying and deploying value-creating solutions in complex client environments.

Nikhil has a proven track record of delivering high-impact automation projects across banking, healthcare, energy, telecommunications and superannuation. He holds Lean Six Sigma and Advanced Automation qualifications, an MBA and a Bachelor of Mechanical Engineering — credentials he applies directly to creating measurable efficiency for clients.

Nicholas Rapson
Nicholas Rapson
Head of Delivery
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Nicholas Rapson
Nicholas Rapson
Head of Delivery

Nicholas is a results-focused leader with 20 years of experience in technology-enabled process automation. He oversees Innovior’s portfolio of programs, driving tangible outcomes for operations-led clients.

Nicholas has previously led Industry 4.0 IoT automation projects in heavy industry, specialising in automotive manufacturing and logistics. He leverages expertise in Lean Six Sigma, project delivery and operational excellence to orchestrate high‑impact transformation and execution. He holds an MBA, alongside honours degrees in Managing Analytics and Mechanical Engineering.

Tushar Gadhok
Tushar Gadhok
Director – Intelligent Automation
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Tushar Gadhok
Tushar Gadhok
Director – Intelligent Automation

Tushar is a strategic, delivery-focused leader with over a decade of experience spearheading complex, automation-led transformations. At Innovior, he partners with stakeholders to unlock efficiency through AI, low-code solutions and robotic process automation.

Tushar holds a Master of Information Systems, and has previously led large-scale platform rationalisation efforts and established Centres of Excellence for global organisations. Bringing an end-to-end perspective to every engagement, he is known for a pragmatic, empathetic style that turns stakeholder vision into lasting change.

Sandeep Gainda
Sandeep Gainda
Director – Data & Analytics
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Sandeep Gainda
Sandeep Gainda
Director – Data & Analytics

Sandeep is a highly technical leader with over 20 years of experience in software development and data architecture. At Innovior, he designs and deploys sophisticated cloud-based data platforms to solve complex business challenges.

Throughout his career, Sandeep has built robust data engineering pipelines and driven rigorous data governance practices for diverse global clients. With certifications including Databricks Data Engineer Professional and Snowflake Solution Architect, he combines deep engineering roots with modern data strategy to deliver measurable, data-driven outcomes.

Chris Whitbread
Chris Whitbread
Sales Executive
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Chris Whitbread
Chris Whitbread
Sales Executive

Chris Whitbread is a customer and digital transformation leader with more than 25 years of experience delivering CRM, customer service and digital transformation initiatives across government and industry. With over 30 Salesforce certifications, he has led major transformation programs, including some of Australia's largest public sector grants management and customer service platforms.

Chris has held leadership roles across consulting, professional services and sales. He helps organisations maximise the value of technology investments and deliver successful transformation outcomes.

PROBE GROUP
PROBE GROUP
PROBE GROUP

Innovation backed by enterprise-level scale

Innovior is a proudly owned subsidiary of the Probe Group, the leader in customer experience (CX) and BPO driven by the ethos: ‘Uniquely digital, naturally human’. The Group’s 19,000+ global employees work to deliver consistently exceptional experiences for clients and their customers. Underpinning the company’s approach is a shared belief in enhancing, not replacing, people with technology.