Energy & utilities
Digital transformation

Innovior provides cutting-edge digital solutions that power the future of the energy and utilities value chain, driving innovation, improving safety and reducing costs.

Ask an expert

At Innovior, we digitise operations to help deliver clean, safe and affordable energy.

1. We help transform electricity and gas distribution

We empower electricity and gas distributors to enhance customer experiences (CX) and digitise workforce operations, supporting the transition to green energy. Our solutions optimise field services, enable data-driven decision-making and improve customer interactions across digital channels and contact centres. We cover the entire value chain, from customer connections to vegetation management, facilitating the shift towards sustainable energy solutions, including hydrogen-blended natural gas.

2. We fuel innovation in oil and gas production

We drive digital transformation in oil and gas operations, enhancing efficiency and safety from exploration to production. Our solutions streamline critical tasks like drilling preparation, team onboarding and financial journaling. By digitising core processes and leveraging data analytics, we help operational teams reclaim valuable time, improve overall performance and maintain the highest safety standards in this complex industry.

3. We elevate retail operations

We boost energy retailers' CX through data-driven innovation across digital self-service, contact centres and back-office systems. As the industry embraces Consumer Energy Resources (CER), we help clients capitalise on this shift with our field services expertise. Our solutions optimise operations, build responsive platforms and streamline customer interactions, focusing on critical areas like billing, connections and fault management, driving efficiency and new revenue streams in the green energy transition.

4. We optimise energy generation

We focus on optimising operations and maintenance of energy assets, including CER. Our expertise bridges the gap between digital capabilities and field services teams, enhancing efficiency for both internal staff and subcontractors responsible for maintaining power production assets. We provide digital tools that streamline processes, improve asset performance and ensure reliable energy generation in an evolving landscape.

5. We support water authorities

We enhance water authorities' operations across three key pillars: field asset maintenance, CX and back-office processes. Our digital tools improve work order management, scheduling and cost control for critical water assets including supply, wastewater processing, storage and drainage. We also digitise key customer services, including billing, fault reporting and connections, improving experiences for both residential and business customers.

Our energy and utilities pillars

Asset, network and workforce management

We digitise critical processes in asset utilisation and maintenance, optimising onboarding, performance management, work order management, scheduling and cost control. Our solutions cater to both in-house operations and subcontracted partnerships, extending to CER management. We focus on keeping assets productive while enhancing overall operational efficiency.

Digital operations

We automate and digitise key business processes across the entire energy value chain, from generation and extraction to distribution, refining and retail. Our expertise extends to shared services including finance, HR, procurement, IT and HSE. By streamlining these operations, we help our clients achieve greater efficiency, improve safety and improve overall performance.

Customer and employee experience

We digitise and automate crucial customer and employee touchpoints, implementing ongoing maturity improvements across digital and self-service platforms, contact centres, service desks and back-office systems. Our approach prioritises understanding and optimising the most frequent and important interactions.

Extracting value from data

As we digitise operations across our key pillars, we prioritise the security, governance and analysis of the data created or transferred. We develop specific models to support decision-making, leveraging our deep experience with data unique to oil and gas, electricity and water value streams. Our expertise extends to working with industry-specific systems, ensuring that our clients can extract maximum value from their data assets while maintaining compliance and security.

Our key areas of expertise

Our seasoned consultants diagnose concerns, uncover opportunities and create actionable strategies to help businesses thrive.

Automation discovery & enablement

Our energy and utilities outcomes

We help energy and utilities companies transform processes into tangible savings, returning valuable hours to the business.

We enhance safety through intelligent automation, reducing risks by digitalising complex calculations and minimising human exposure to high-risk tasks.

We optimise field services efficiency, reducing your carbon footprint through smart resource management and operational bundling.

Our digital services approach

Every client’s journey is unique, and our approach reflects that. We’re not just adapting to the digital world - we’re helping you lead it. From tried-and-true tech to cutting-edge innovations, our three-tiered approach ensures you’re always ahead of the curve.

1

Established solutions

We implement proven technologies that have been successfully deployed across the entire E&U value chain.
2

Emerging technologies

We help clients leverage new and promising cutting-edge technologies to solve complex industry challenges.
3

Experimental initiatives

We identify unique business problems and develop custom, innovative solutions tailored to specific needs.

Our energy and utilities technology stack

We leverage our full breadth of industry-related products and technologies, tailoring
solutions to align with evolving industry needs and market shifts.