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Live data migration project enhances operations for leading infrastructure firm

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CLIENT Leading Infrastructure Firm

INDUSTRY Infrastructure / Civil Engineering / Asset Management

BUSINESS SIZE Large Enterprise (Multi-location Field Operations)

SOLUTIONS Zero-Downtime Live Data Migration & Modernisation

 

The Client

Our client is a leading services provider that specialises in the long-term operation, maintenance and management

of critical public and private assets. With a diverse workforce of more than 35,000 people, it operates across more than 400 sites across Australia and New Zealand and a range of industry segments including defence and social infrastructure, telecommunications, transport and infrastructure services. The company’s service capability spans the full asset lifecycle and is complemented by technology-enabled solutions.
The Challenge

Having secured a lucrative contract to maintain assets for a multi-million-dollar organisation

the company was tasked with migrating multiple data sets into one overarching system. Despite assurances of a seamless process, various issues of concern were identified including poor quality data that consistently required manual intervention, examples of data showing low fidelity and an inability to consolidate data updates from multiple sources as processes for doing so existed in isolation. Furthermore, navigating an entirely different asset data structure between the source and target systems required extremely rigorous data standards to be generated and tested before proceeding with the actual migration. Audits and inspections of assets were also heavily delayed due to incomplete upstream processes, causing productivity losses of an estimated $800,000 per annum. Compounding this was the need to implement the system at speed and with the added complexity of live data migration.
The Solution

Innovior initiated a digital transformation project that saw the migration of source data to our client

and the development of platforms, workflows and data validation tools in anticipation of a future BAU data environment. The team focused on business-critical data to ensure operations continued while simultaneously developing leading field and asset management experiences for both agencies and vendors. Standalone projects include a data update tool to ensure asset updates are validated against a set of governance standards and a customisable update tracker that allows vendors and agencies to see the status of any given asset update in real-time. Innovior also acted on behalf of our client in meetings with its own stakeholders to enhance the flow of information and help resolve any potential conflicts.
The results

As a digital transformation consulting organisation

Within months of launching the project, Innovior had removed all duplicates from foundational data and initiated an agency-based recon strategy. This included the delivery of baseline data standards, process maps and approved governance structures, along with the production of accurate asset tracking and financial reports that enable the completion of day-to-day processes such as invoice creation and work order issuing. Other achievements include:

The completion of the work positioned the firm to retain a $200 million+ public sector contract for the additional cycle.

The reconciliation of more than 90% of functional location data

About 40 million datapoint updates performed across six months, including 2 million updates per day during migration sprints

The deployment of a series of duplication identification tools, which completely transformed equipment maintenance tracking and led to savings of two to three full-time employees and upwards of $300,000 in duplicate work order costs.

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