Improving In-Home Care

01

Onboarding

Highly manual and time-consuming processes for patient onboarding and care planning.

02

Rostering

Failure to seamlessly roster and schedule the right carer for the right patient.

03

Customer Retention

Patients switching providers due to difficulties navigating their care journeys - both online and with customer support.

04

Billing

Errors and payment delays due to juggling multiple systems and lack of data visibility.

01

Salesforce Health Cloud

We maximise the potential of the world’s leading cloud-based platform designed especially for healthcare providers. Manage patient data more efficiently, use analytical tools to identify trends, facilitate better communication among teams and, crucially, improve overall patient care.

02

Salesforce Home Health

Let us help you tackle the homecare sector’s unique challenges with the latest Health Cloud offering. Automate the intake and scheduling process for patients, assign care resources that match patient preferences, manage home visits and help staff manage medication safely and cost-effectively.

03

Acquisition and onboarding

Remove the frustration from My Aged Care (MAC) referrals and migrating data into CRM platforms. Our purpose-built integration monitors the MAC portal for incoming referrals, automatically processes them and then directly inputs them to the Salesforce environment for acquisition. Save time, access high quality leads and achieve sales conversion rate spikes of up to 90%.

04

Scheduling, workforce management and service delivery

We have taken Home Health’s workforce management capabilities to the next level by developing a pre-built Horizon Scheduling Salesforce accelerator and staff-facing Service App to provide live scheduling and relevant patient information. Achieve higher staff utilisation, increased minutes of care, lower travel times, greater staff satisfaction and less attrition.

05

Quality of care

Salesforce can only do so much to boost patient care. That’s why we have created a range of purpose-built accelerators to complement the solution.

• Our Patient Goals Management App allows health workers to create and track goals for the people they care for
• Our AI-powered Unspent Funds Engine monitors unused patient funds and recommends extra services based on patient cohort characteristics and stated care goals
• Our Continuous Improvement Dashboard provides insights into service delivery, customer satisfaction and compliance.

06

Claims, payments and billing

Budgets have never been tighter for health practices. By integrating Salesforce, My Aged Care and provider billing platforms, our custom solution saves time, reduces error rates and increases revenues by using intelligent automation to provide real-time oversight of service delivery data and pertinent billing information, interpret complex business rules and create better data visibility.

• Improved patient management
• Better communication for patients and carers
• More efficient workforce scheduling
• Access information on the go
• Customise workflows
• Enhanced analytics and reporting
• Integrated for your unique needs

• Specialist Salesforce Health Cloud partner, providing services across strategy, implementation, change management and managed services
• Home to an expert medical and management consulting team
• Customised solutions to suit individual needs
• Committed to putting patients first
• Proven track record of optimising operations and empowering teams
• Specialists in automation and AI analytics
• A Probe CX company with access to cuttingedge technology and innovative CX strategies