Managed services
Our managed services experts act as an extension of your team. By leveraging our 24x7 service management capability, your team can focus on core business activities while we ensure your operations run smoothly and efficiently.
We combine deep technical expertise with industry-specific knowledge to deliver managed services that address your unique operational challenges and objectives.
The Innovior managed services approach
1
Assess your current automated processes and operational efficiency
2
Develop customised managed service plans aligned with your business goals
3
Implement solutions that optimise performance and reduce operational burden
4
Provide ongoing support and continuous improvement.
Outcomes you can expect
- Improved efficiency and reliability of automated processes
- Enhanced customer support capabilities
- Increased operational agility and competitiveness
- Reduced operational costs and resource strain
- Access to specialised digital transformation expertise and cutting-edge technologies.
Innovior managed services capabilities
By moving to a managed services model, your team can focus their time and energy on where it’s most valuable: generating new business.
We’re experts in managed services for robotic process automation (including process, platform and infrastructure support) and operations (including finance, administration, customer experience, human resources, IT and procurement).
Support for automated processes
Are your automated processes delivering on time, every time? We provide round-the-clock technical support to rapidly resolve and prevent incidents from impairing your automated processes. Our support framework can operate independently or integrate with your helpdesk.
Platform support
Does your team have enough time to manage your platform? We can manage your full solution stack, from automated processes to the platform they run on. Let us handle all your configurations, upgrades and health checks, allowing your people to focus on their high-value tasks.
Transition to the cloud
Time to move to the cloud? We can help you plan and run your transition to an off-premises cloud environment. With our deep experience in cloud migrations, we'll ensure your transition is a success.
Intelligent business process outsourcing
Are your operations proving too time-consuming for key personnel or preventing you from scaling your impact? As your long-term partner, our managed operations team becomes responsible for your core processes, delivering results day in, day out.
Our managed service technology suite