Aged care & NDIS digital transformation

Innovior provides Aged Care and NDIS providers with award-winning advisory services and technology solutions to enable exceptional care delivery.

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At Innovior, we help you deliver exceptional care and support

We turn policy changes into opportunities for growth and innovation.Navigate the ever-changing regulatory landscape with our tech-powered solutions, adapting quickly to government policy changes to ensure you stay compliant without compromising care quality.

We make transparency and compliance your competitive edge.Access robust systems that promote transparency and streamline compliance processes, giving you peace of mind and allowing you to focus on what matters most – your clients' well-being.

We delight your clients and families with high quality care through personalised digital experiences.Elevate your service delivery through data-driven insights and intelligent automation, enabling you to provide personalised, high-quality care that truly makes a difference in your clients' lives.

We free up your resources to focus on what truly matters – exceptional care.Optimise operations with cutting-edge technology and advisory services that help maximise resource utilisation, reduce administrative burden and channel more funds directly into caring for clients..

We transform your workforce strategy to attract and retain top talent.Address staffing challenges head-on with innovative recruitment, onboarding and retention strategies, ensuring you attract and keep the best talent in a competitive labour market.

We elevate your market presence to set you apart from the competition.Enhance your competitive position and client relationships through advanced CRM solutions and data analytics, allowing you to understand and meet your clients' needs more effectively, fostering loyalty and driving growth in the sector.

Our Aged Care and NDIS pillars

Client onboarding

Seamlessly welcome clients into care with our intuitive onboarding solutions. We transform complex processes into smooth, user-friendly experiences that convert more leads and get people the care they need faster. Our approach reduces drop-offs, ensures all crucial information is captured and allows family members to assist in the journey, making a potentially stressful time much more manageable.

Service recommendations - optimising the utilisation of funds

Unlock the full potential of care funding with our intelligent service recommendation system. We help providers match clients with the most beneficial services, ensuring that available funds are utilised effectively to improve quality of life. By standardising goals and attaching service packages, we optimise care delivery while measuring outcomes, leading to better client satisfaction and significant revenue growth.

CRM and centralised data

Say goodbye to fragmented systems and hello to a unified view of your clients. Our centralised CRM solutions brings all your critical data into one place, providing a 360-degree view of each client. This consolidation not only improves operational efficiency but also enhances care quality by ensuring all team members have access to up-to-date, comprehensive information. Plus, with industry-specific features, you’re always prepared for regulatory changes and reporting requirements.

Service planning and scheduling

Maximise care delivery with our advanced planning and scheduling tools. We optimise routes, match the right carers with the right clients and ensure efficient time management. This not only increases the number of visits per day but also improves client satisfaction by providing consistency and punctuality. Our solution considers factors like carer skills, client preferences and location to create the perfect care schedule.

Recruitment and onboarding

Address staffing challenges head-on with our streamlined recruitment and onboarding process. We help you attract, hire and retain top talent by significantly reducing time-to-hire and creating a smooth onboarding experience. Our solution automates many administrative tasks, allowing you to focus on finding the right cultural fit and ensuring new hires are ready to provide excellent care from day one.

Billing and collections

Transform your financial operations with our intelligent billing and collections system. We automate invoice processing, reduce errors and flag potential issues before they become problems. Our solution not only speeds up the billing cycle but also provides valuable insights into your financial health. With features like automated auditing and fraud detection, you can ensure compliance and maximise revenue while focusing on what matters most – providing care.

Our key areas of expertise

Do more, with less. Refine your existing offerings while leveraging our expertise to ignite innovation. We help you unlock scalable opportunities, serving more customers with less overhead. Maximise impact, minimise waste.

The Innovior advantage

As digital transformation experts, Innovior not only helps Aged Care and NDIS providers identify leading technology but partners with them to maximise their potential.

Advisory-first approach

We know there is more to digital success than buying an off-the-shelf solution. Our team takes an advisory-first approach to ensure executive alignment and create a clear roadmap for short-, medium- and long-term actions to maximise program value.

Digital transformation leaders

The rising demand for digital innovation has led to an increase in providers claiming to have all the answers. With industry-specific expertise and having delivered over $100 million in benefits to leading Aged Care and NDIS providers throughout Australia, we truly stand out.

End-to-end, full service digital support

We believe technology drives transformation and are dedicated to implementing our recommendations. We focus on customer experience and industry-specific solutions, offering end-to-end services including advisory, implementation, change management and managed services.

What does an engagement with Innovior look like?

Engaging with Innovior is a straightforward and impactful experience designed to solve your business challenges effectively.

Looking to make a significant technology-driven change in your business? We provide the expertise and support you need for a smooth transition.
Have a particular tech problem? Our digital transformation expertise allows us to quickly and effectively solve it.
Need help with a major business question? Our advisory team works closely with you to develop bespoke solutions that optimise your resources.
Know you have issues but can’t pinpoint them? We conduct a comprehensive review and provide actionable insights to fix them.

Our Aged Care and NDIS technology stack

We leverage our full breadth of industry-related products and technologies, tailoring solutions
to align with evolving industry needs and market shifts.