Healthcare provider reduces invoice processing costs by 91% with Doc AI

A private hospital operator and healthcare provider

managing multiple care facilities across their network.

The client’s accounts payable team faced a series of time-consuming manual processes

that were hampering productivity and efficiency. For example, team members were spending considerable time sifting through shared email inboxes to locate supplier invoices. Once found, each invoice required careful inspection to ensure compliance with the company’s business rules. This often led to follow-up queries with suppliers, further extending processing times.

Additionally, the team was responsible for manually inputting data from correct invoices into four separate ERP systems. This multi-step, labour-intensive process was not only time-consuming but prone to human error.

Recognising these inefficiencies, the clients sought out a comprehensive solution. They needed a system that could streamline the entire accounts payable process, automatically identify and reject non-compliant invoices and eliminate the need for manual data entry across their various ERP systems.

Innovior developed a cutting-edge solution, nicknamed Doc AI

that leveraged the latest in artificial intelligence (AI) and automation technologies. The approach involved a combination of robotic process automation, Azure Document Intelligence and Azure Open AI.

This integrated system was designed to handle the client’s substantial invoice volume, processing over 100,000 invoices annually from 100's of vendors.

The implementation of Innovior’s Doc AI solution yielded the following results

across multiple facets of the client’s accounts payable operations: