---
title: Insurance group’s gen AI automation triages 90% of customer queries
description: Discover how a global insurance group enhanced customer service with AI, achieving 90% accuracy in email triage and reducing manual effort significantly.
---

[Insights | Innovior ](https://www.innovior.com/insights)

# [Insurance group’s gen AI automation triages 90% of customer queries](https://www.innovior.com/insights/insurance-groups-gen-ai-automation-triages-90-percent-of-customer-queries)

 Written by [Admin](https://www.innovior.com/insights/author/admin) | Jun 5, 2026 2:00:00 AM

 

 

[View full post](https://www.innovior.com/insights/insurance-groups-gen-ai-automation-triages-90-percent-of-customer-queries)

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