We’re delighted to announce that Probe Group (Probe CX, Convai and Innovior) has been recognised as 'Innovator' in the 2026 Frost Radar™ for Customer Experience Management in Asia-Pacific.
As Probe Group’s digital consulting and transformation business, Innovior played an important role in securing this recognition. We have consistently delivered transformative solutions for enterprise clients, spanning Salesforce Agentforce implementations, Automated Quality Management (AQM) and Billing-as-a-Service (BaaS).
Out of more than 100 qualified companies evaluated across the APAC region, Probe Group earned a spot within a cohort of just 21 organisations. Probe Group also stands as the only ANZ-headquartered provider recognised in this year's assessment.
To be recognised as an Innovator by Frost Radar, companies need to show clear evidence of driving technological advancement through disruptive concepts, pioneering solutions and scalable growth trajectories.
As a prime example of Innovior’s innovation in action, our BaaS platform has achieved up to 80% billing automation for our partners and is currently deployed across several Australian hospital groups. These milestones showcase our commercial scalability and cross-sector impact beyond core contact centre operations.
Innovior is ready to partner with forward-thinking organisations to bridge the gap between AI curiosity and real-world business transformation. Through our combined strength in strategic consulting, technology implementation and managed services, we support industries to solve complex challenges with secure, scalable solutions.
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