The client recognised an opportunity to engage proactively with the government to improve and increase services for their clients. They wanted to assess the value of the missed opportunity and develop a future state operating model that would enable proactive recommendations of services linked to client goals, ultimately minimising unspent allocations. In order to achieve this, they needed assistance in navigating the changing landscape of rising costs, reduced margins and evolving funding models in the home care sector.
To operationalise this framework, Innovior recommended the tech adoption of Salesforce and Tableau platforms. Salesforce would manage client data, goals and service recommendations, while Tableau would provide visualisations and analytics to track outcomes and financial performance.